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June 2022

Network Incident

» View Event Details | Created Thu, 16 Jun 2022 12:05:00 +0000

Resolved

Services have remained stable and our Tier 1 provider has confirmed that an issue on their core network was identified and addressed earlier this afternoon.

Pulsant will continue to monitor for the next few hours before restoring normal transit resilience at 9PM BST.


Posted: Thu, 16 Jun 2022 15:23:00 +0000

Update

From our service provider

On further investigation, Pulsant identified significant intermittent issues affecting one of our resilient Tier 1 transit providers. Our core network engineers took the decision to re-route traffic via alternate paths.


Posted: Thu, 16 Jun 2022 13:19:00 +0000

Update

the incident seems to have passed but we have not had a confirmation of resolution from our service provider as of yet, so we will, as always, be monitoring the situation and updating as we have more information


Posted: Thu, 16 Jun 2022 13:16:00 +0000

Update

from our main server provider

Investigating - We’re currently investigating reports of service interruption affecting core network connectivity. At this time we do not believe this to be a Pulsant infrastructure issue and initial troubleshooting points towards a Tier 1 transit provider outage affecting multiple ISPs.


Posted: Thu, 16 Jun 2022 13:16:00 +0000

Investigating

We are current investigating a major networking incident causing intermittent network connectivity to various servers and service, our engineers are aware of and are investigating the issue now


Posted: Thu, 16 Jun 2022 12:05:00 +0000

Cloudflare Outage

» View Event Details | Created Tue, 21 Jun 2022 06:20:00 +0000

Resolved

Cloudflare have now implemented a fix and are monitoring https://www.cloudflarestatus.com/


Posted: Tue, 21 Jun 2022 07:28:00 +0000

In Progress

This morning at approximately 07:25 (BST) we were alerted to issues with various client web sites using the WooCommerce platform.

These sites are hosted by WP Engine, a very reliable hosting partner.

On investigation it quickly became apparent that the issue was more widespread, affecting more than just Sellerdeck.

Soon after the incident started Cloudflare posted that the issue was with them and are investigating and we expect the matter to be resolved shortly.

As of 08:20 the issue appears to be resolved but we are monitoring Cloudflare's status at https://www.cloudflarestatus.com/


Posted: Tue, 21 Jun 2022 06:20:00 +0000

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