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Network Incident

» Published on Thu, 16 Jun 2022 12:05:00 +0000

  • Resolved

    Services have remained stable and our Tier 1 provider has confirmed that an issue on their core network was identified and addressed earlier this afternoon.

    Pulsant will continue to monitor for the next few hours before restoring normal transit resilience at 9PM BST.

    » Updated Thu, 16 Jun 2022 15:23:00 +0000
  • Update

    From our service provider

    On further investigation, Pulsant identified significant intermittent issues affecting one of our resilient Tier 1 transit providers. Our core network engineers took the decision to re-route traffic via alternate paths.

    » Updated Thu, 16 Jun 2022 13:19:00 +0000
  • Update

    the incident seems to have passed but we have not had a confirmation of resolution from our service provider as of yet, so we will, as always, be monitoring the situation and updating as we have more information

    » Updated Thu, 16 Jun 2022 13:16:00 +0000
  • Update

    from our main server provider

    Investigating - We’re currently investigating reports of service interruption affecting core network connectivity. At this time we do not believe this to be a Pulsant infrastructure issue and initial troubleshooting points towards a Tier 1 transit provider outage affecting multiple ISPs.

    » Updated Thu, 16 Jun 2022 13:16:00 +0000
  • Investigating

    We are current investigating a major networking incident causing intermittent network connectivity to various servers and service, our engineers are aware of and are investigating the issue now

    » Updated Thu, 16 Jun 2022 12:05:00 +0000

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